FAQ’s

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FAQ’s 2017-10-07T12:41:49+00:00

Here you will find the answers to some of the most Frequently Asked Questions.

We have put together these useful FAQ’s (Frequently Asked Questions) containing the more commonly asked questions regarding our products and services.

If you cannot find your answer here or if you would like a more detailed response please do not hesitate to contact us.

Lizards Custom Labels has a strong design team glad to help with any artwork requirements you may have.
Check out our handy file preparation sheet: click here.

We prefer artwork to be supplied as a Portable Document Format (PDF). PDF files should be saved – High Resolution with 3mm bleed and crop marks.

Click here to learn how to create the perfect PDF from your applications.

Fonts: Ideally all fonts should be converted to paths. Embedding fonts avoids the risk of font licensing breach. It also ensures the final print job turns out as expected. If changes are required the fonts should be supplied.
Images: Resolution should be at least 300dpi and in CMYK format. A list of programmes currently in use by our Design Room is available on request.

You can choose one of the following ways to place an order:

  1. Send us an email using our Contact us form click here.
  2. Complete our quick quote form click here and we will contact you on receipt.
  3. Talk to us via telephone: 0861 666 242.
  4. By email: team@lizardscustomlabels.co.za.

Payments are accepted via our independent Payfast Gateway. Debit Card, Credit Card or EFT.

Payfast is a payments processing service for South Africans. Payfast processes credit cards from anywhere in the world, Instant EFT (bank transfers with SA’s four biggest banks that get instantly verified) and more.

Please review our detailed information page – Payment Method – PayFast

No. The nature of label printing and the millions of possible combinations of colours, materials, machines and sizes means that it is not feasible to publish a price list except for stock items. Instead we will work with you to select the best combination of materials and print effects to cost-effectively solve your labelling needs.

We are particularly comfortable working with companies who are not familiar with labelling, and may be looking for labels for the first time.

We display many examples of our work online, but as a part of our business is the custom printing of self-adhesive labels, we cannot produce a fully viable catalogue.

Most certainly! Have you visited our products page ?

View our videos in our Help Videos  website section or on our YouTube channel.

Yes, almost certainly. We are happy to quote for all sorts of different labels. Please email us with all the details that you feel will help us to give you a comprehensive quote or click here.

Of course! Please email your existing artwork, following our guidelines for artwork approval where possible.

Yes. We account for this in our pricing.

Expect 2-3 working days.

We normally allow 3 days to produce proofs. Our team of designers work hard to produce creative artwork, so it may take up to 5 days.

Lizard Custom Labels has been providing high quality print over numerous years. Our investment in the latest technology from the top manufacturers always guarantees we can provide excellent results in the marketplace. Our print equipment is up to date and fully serviced – we also have one of the best printing label machines available.

See our Returns Policy.

Our Production Director is always on hand to ensure quality and service is never compromised.

From a simple label to a complex colour bespoke design and print, we will impress you with our tailored skills.

We guarantee you will receive the highest level of customer care and quality print service, whatever your print requirement.

Lizards Custom Labels will strive to deliver.

No. We specialise in short run labelling and regularly print any quantity required by our valued clients. We meet your needs!

Most design software can produce output in PDF format which is our preference as we operate a PDF workflow. If you are still unsure which format to use drop us an email at team@lizardscustomlabels.co.za.

We can also accept Illustrator, Photoshop, InDesign, Publisher, Word & PowerPoint files. We ask that you convert all fonts to outlines where possible and ‘collect for output’ so we have all the original files required. If you have artwork set up in any other programme, please contact us to check.

Check out our handy file prep sheet: click here.

Bleed is the image area just outside your finished page size. It is needed to ensure your job looks its best. Images, background colours and other fills which are intended to print to the trimmed edge of the design should be extended 3mm beyond the edge to give a “bleed”. Without this you may end up with a variable white border.

Please click here for further information.

There are a few label attributes required to enable us to quote for your labels:
• Label size
• Quantity
• Number of colours
• Material (for example: outdoor or indoor use)
• Any special requirements (number of sets, annual volumes etc.)
• Review our custom quotation form click here.

The cost of each label is calculated individually based on the following criteria:
• Label size
• Quantity
• Number of colours
• Material (for example: outdoor or indoor use)
• Special requirements (number of sets, annual volumes etc.)

Yes, we manufacture labels for outdoor use; lamination film can also be applied as a protective layer.

This stands for Cyan, Magenta, Yellow and Black – the four colours used to achieve Colour Process Printing. This is also known as “Full Colour Printing”, and is a widely used printing technique.

By using combinations of these colours in various tints, it is possible to produce virtually every colour imaginable! We can also print Pantone spot colours too.

Yes we would welcome your enquiry for us to design your labels for you. We provide great designs at cost effective prices. With many years’ experience within the design industry, our designers are as good as they get. If you require a high quality artwork for your labels, look no further.

Our fully equipped design studio enables us to do this swiftly to ensure a quick turnaround on your labels.
To discuss your project with us, please click here.

As a company we strive to ensure that all our activities are environmentally friendly.

We are an HP Eco Solutions – Trained Printing Company. ‘’Eco Solutions training is focused on reducing the environmental impact of their graphic printing with HP technologies, and on how they might improve the environmental performance of their printing operation overall’’.

Lizard Custom Labels strives to recycle and use recycled products wherever possible. We are proud of our track record and in the future we will continue to implement policies that have a positive impact on the environment.

Please review our Environmental Responsibility information click here